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Phoenix, AZ
Member Since
GTM, Operations & CX Consultant
Irina Tsetsura is a seasoned operations, go-to-market and CX strategist with a track record of empowering marketplaces to scale effectively and profitably. With experience across top-tier companies like Uber, DoorDash (via GetSales arm), and Noom has built and optimized teams, driven complex integrations, and crafted strategic operational playbooks that fuel sustainable growth. Irina has set up and led pivotal functions—from implementing data-driven sales processes at DoorDash to building customer experience foundations at Uber. As a principal at Monsoon VC, she developed LP relationships and supported capital raises, demonstrating an in-depth understanding of the intersection between operational strategy and investor relations.
Services
Building & Optimizing Customer Experience (CX)
$2,000 - $9,000
1 Month
Irina specializes in building and optimizing customer experience (CX) and back-office operations teams, both onshore and offshore. By establishing efficient, scalable support structures, she enhances customer satisfaction and operational efficiency, empowering companies to focus on core growth initiatives while ensuring a seamless, high-quality customer experience.
Customer Experience (CX) Strategy
Customer Experience (CX) Strategy
Executive Reporting & Stakeholder Management
$2,000 - $9,000
1 Month
Irina offers strategic executive insights, helping companies effectively manage board relations and maintain strong alignment with investor expectations. She can streamline internal processes to drive operational efficiency and ensure seamless operations at every stage of growth, maximizing value and fostering sustainable success.
Operations Management
Operations Management
Operational Excellence for Scalability
$2,000 - $9,000
1 Month
Establishment and refinement of operational frameworks to support expansion, including GTM strategies, team development, process improvement, workflow automation, goal setting, KPI development, team training and setting up tracking for stability and growth.
Operations Management
Operational Efficiency
Go to Market (GTM)
Operations Management
Operational Efficiency
Go to Market (GTM)