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CDP Platform Provider

Ed Arnold
Boston
Available

This company struggled to demonstrate value to customers, leading to churn and limited upsell opportunities. I built a value model and validated it through customer interviews. The use of value stories has transformed customer success, and improved renewals and upsells. Client reference available by request.

Skills

Market Research
Pricing Strategy

Tools

https://zoom.us/
Zoom
https://office.microsoft.com/excel
Excel